Shipping policy
Delivery
All items are sent by Royal Mail in the UK. However we sometimes use various couriers such as DHL and Fedex to complete our orders. All items are registered post, fully tracked and insured. Tracking details are sent to you via email once we have shipped your order.
Please note if an order has more than one item your delivery is determined by the item with the last delivery date. Multiple items are sent together only when the whole order is ready to ship. Times shown below are from day of posting and deliveries may need to be signed for on arrival.
With the exception of handmade to order jewellery all items are posted for delivery the next working day (This excludes Weekends and Bank Holidays). If this is not the case we will contact you via email with your delivery date and if you so wish you may cancel your order and you will not be charged.
International Shipping and Customs Duty
If you are ordering from outside the UK (including the EU and UK Channel Islands) all prices displayed and charged are UK Tax Free. If you are shipping to an address outside the UK you will also NOT be charged UK Tax (20% VAT). The parcel may be liable for import duties and tax once it reaches a countries customs office. If this is the case you will be contacted by the customs office directly. Any additional charges for customs clearance must be paid for by the recipient for a delivery to proceed. Unfortunately we currently have no control over these charges so for further information please contact the local customs office.
International Shipping and Customs Duty
If you are ordering from outside the UK (including the EU and UK Channel Islands) all prices displayed and charged are UK Tax Free. If you are shipping to an address outside the UK you will also NOT be charged UK Tax (20% VAT). The parcel may be liable for import duties and tax once it reaches a countries customs office. If this is the case you will be contacted by the customs office directly. Any additional charges for customs clearance must be paid for by the recipient for a delivery to proceed. Unfortunately we currently have no control over these charges so for further information please contact the local customs office.