Delivery and Returns
All items are sent by Royal Mail in the UK. However we sometimes use various couriers such as DHL and Fedex to complete our orders. International orders over £250 are sent by Courier. All items are registered post or fully tracked and tracking details are sent to you via email once we have shipped your order.
Please note if an order has more than one item your delivery is determined by the item with the last delivery date. Multiple items are sent together only when the whole order is ready to ship. Times shown below are from day of posting and deliveries may need to be signed for on arrival.
|Click & Collect||Free||Opening Times|
|Royal Mail Standard Delivery (UK & Channel Islands)||£3.95||3 to 5 working days|
|Royal Mail Special Delivery (UK & Channel Islands)||£6.95||Next working day|
DPD Local - UK Courier (UK & Channel Islands)
|£6.95||2 to 3 working days|
|Royal Mail International Delivery (Europe)||£12||3 to 5 working days|
|Royal Mail International Delivery (Worldwide)||£15||6 to 10 working days|
|Fed Ex | DHL | UPS - International Courier (US and Europe)||£25||4 to 7 working days|
|Fed Ex | DHL | UPS - International Courier (Rest of World)||£30||6 to 10 working days|
International Shipping and Customs Duty
If you are ordering from outside the UK (including the EU and UK Channel Islands) all prices displayed and charged are UK Tax Free. If you are shipping to an address outside the UK you will also NOT be charged UK Tax (20% VAT). The parcel may be liable for import duties and tax once it reaches a countries customs office. If this is the case you will be contacted by the customs office directly. Any additional charges for customs clearance must be paid for by the recipient for a delivery to proceed. Unfortunately we currently have no control over these charges so for further information please contact the local customs office.
To be eligible for a refund, your items must be unused, unworn and undamaged, in the same condition that you received it and in it's original packaging.
To return an item please send it to :
35 Middle Yard
Camden Lock Place
London NW1 8AL
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are nonrefundable. If you are shipping a returned item to us we recommend using a trackable shipping service, purchasing shipping insurance or at least get proof of postage from your mail service. Celtic Dawn - Jewellery Arts Crafts and Gifts are NOT responsible for any returned items undelivered or lost.
Any item that is eligible for exchange is credited with a digital gift card to the full value of the item excluding delivery. The gift card can then be used to purchase a new item on our website or in our shop at your convenience. Gift cards have no expiry date and are non refundable. An exchange can only be issued once an item has been returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned order and have approved it for a refund or exchange. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you receive a refund, the initial shipping cost will be deducted. Online purchase refunds can not be collected directly from our London shop but items may be returned. Any refunds issued take up to 10 working days to be credited back to a customers account once they have been notified.