Delivery and Returns

Delivery
All items are sent by Royal Mail in the UK. However we sometimes use various couriers such as DHL and Fedex to complete our orders. International orders over £250 are sent by Courier. All items are registered post or fully tracked and tracking details are sent to you via email once we have shipped your order. Please note deliveries may need to be signed for on arrival.

Click & Collect Free Opening Times
Royal Mail Standard Delivery (UK & Channel Islands) £3.95 3 to 5 working days
Royal Mail Special Delivery (UK & Channel Islands) £6.95 Next working day
Royal Mail International Delivery (Europe) £12 3 to 5 working days
Royal Mail International Delivery (Worldwide) £15 6 to 10 working days
Fed Ex | DHL | UPS - International Courier (US and Europe) £20 3 to 5 working days
Fed Ex | DHL | UPS - International Courier (Rest of World) £30 4 to 7 working days

With the exception of handmade to order jewellery all items are posted for delivery the next working day (This excludes Weekends and Bank Holidays).  If this is not the case we will contact you via email with your delivery date and if you so wish you may cancel your order and you will not be charged.

Orders Outside The UK
If you are ordering from outside the UK (including the EU and UK Channel Islands) all prices displayed and charged are UK Tax Free. If you are shipping to an address outside the UK you will also NOT be charged UK Tax (20% VAT). The parcel may be liable for import duties and tax once it reaches a countries customs office. Any additional charges for customs clearance must be paid for by the recipient. Unfortunately we have no control over these charges so for further information please contact the local customs office.

Handmade To Order Items

Resizing
It is the customer's responsibility to provide an accurate ring size prior to purchase. Some items may be resized or exchanged but only on a case-by-case basis. Pieces such as Gold rings, handmade to order items, jewellery with intricate designs and some pieces with gemstones cannot be resized, exchanged or refunded.

Returns
If you are not completely satisfied with your purchase from Celtic Dawn - Jewellery Arts Crafts & Gifts and wish to return it. Simply Contact Us stating your order number within 28 days of delivery and we will refund or exchange your item once it has been returned to us. We cannot offer a refund or exchange if 28 days have passed since delivery or for any items that are Special Requests or Handmade to Order, unless faults in manufacture can be demonstrated. This includes Gold and Platinum Rings, Sterling Silver and Gold Neck Torcs, Personalised or Engraved items and for hygiene reasons any Earring or Stud Earring purchases.

To be eligible for a refund, your items must be unused, unworn and undamaged, in the same condition that you received it and in it's original packaging.

To return an item please send it to :

RETURNS
Celtic Dawn
35 Middle Yard
Camden Lock Place
London NW1 8AL
United Kingdom

Return Shipping

You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are nonrefundable. If you are shipping a returned item to us we recommend using a trackable shipping service, purchasing shipping insurance or at least get proof of postage from your mail service. Celtic Dawn - Jewellery Arts Crafts and Gifts are NOT responsible for any returned items undelivered or lost.

Exchanges
Any item that is eligible for exchange is credited with a digital gift card to the full value of the item excluding delivery. The gift card can then be used to purchase a new item on our website or in our shop at your convenience. Gift cards have no expiry date and are non refundable. An exchange can only be issued once an item has been returned.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned order and have approved it for a refund or exchange. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you receive a refund, the initial shipping cost will be deducted. Online purchase refunds can not be collected directly from our London shop but items may be returned. Any refunds issued take up to 10 working days to be credited back to a customers account once they have been notified.