Delivery and Returns

All items are currently sent by Royal Mail Special Delivery in the UK. However we sometimes use various couriers such as DHL and Fedex to complete our orders. International orders over £250 are sent by Courier. All items are tracked and tracking details are sent to you once we have shipped your order. All deliveries may need to be signed for on arrival.

Collect from our London Shop - Free
Royal Mail Special Delivery - £6.95 (UK)
Royal Mail International Delivery - £12 (Europe)
Royal Mail International Delivery - £15 (Worldwide)
Fed Ex | DHL | UPS - International Courier - £20 (US and Europe)
Fed Ex | DHL | UPS - International Courier - £30 (Rest of World)

With the exception of handmade to order jewellery we aim to have all items ready to post for delivery the next working day (This excludes Weekends and Bank Holidays). If this is not the case please allow up to 14 working days before we post your order.

If an item is going to take longer than 14 working days to post out to you we will contact you within 24 hours via email and happily cancel and fully refund your order if you so wish.

If you order is from outside the UK any additional charges for customs clearance will be paid by you the customer. Please contact your local customs office for further information.

Handmade To Order Items

It is the customer's responsibility to provide an accurate ring size prior to purchase. Some items may be resized or exchanged but only on a case-by-case basis. Pieces such as Gold rings, handmade to order items, jewellery with intricate designs and some pieces with gemstones cannot be resized, exchanged or refunded.

If you are not completely satisfied with your purchase from Celtic Dawn - Jewellery Arts Crafts & Gifts and wish to return it. Simply Contact Us stating your order number within 28 days of delivery and we will refund or exchange your item once it has been returned to us. We cannot offer a refund or exchange if 28 days have passed since delivery or for any items that are Special Requests or Handmade to Order, unless faults in manufacture can be demonstrated. This includes Gold and Platinum Rings, Sterling Silver and Gold Neck Torcs, Personalised or Engraved items and for hygiene reasons any Earring or Stud Earring purchases.

To be eligible for a refund, your items must be unused, unworn and undamaged, in the same condition that you received it and in it's original packaging.
To return your product please send it to :

Celtic Dawn
35 Middle Yard
Camden Lock Place
London UK

Return Shipping

You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are nonrefundable. If you are shipping a return item to us we recommend using a trackable shipping service, purchasing shipping insurance or at least get proof of postage from your mail service. Celtic Dawn - Jewellery Arts Crafts and Gifts are NOT responsible for any returned items undelivered or lost.

Any item that is eligible for exchange is credited with a digital gift card to the full value of the item excluding delivery. The gift card can then be used to purchase a new item on our website or in our shop at your convenience. Gift cards have no expiry date and are non refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned order and have approved it for a refund or exchange. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you receive a refund, the initial shipping cost will be deducted. Online purchase refunds can not be collected directly from our London shop but items may be returned. Any refunds issued take up to 10 working days to be credited back to a customers account once they have been notified.