Delivery and Returns

Delivery

All items are sent by Royal Mail in the UK. However we sometimes use various couriers such as DHL and Fedex to complete our orders. All items are registered post, fully tracked and insured. Tracking details are sent to you via email once we have shipped your order.

Please note if an order has more than one item your delivery is determined by the item with the last delivery date. Multiple items are sent together only when the whole order is ready to ship. Times shown below are from day of posting and deliveries may need to be signed for on arrival.

Click & Collect	Free	Opening Times
Royal Mail Standard Delivery (UK & Channel Islands)	£3.95	3 to 5 working days
Royal Mail Special Delivery (UK & Channel Islands)	£7.95	Next working day
DPD Local - UK Courier (UK & Channel Islands)	£8.95	2 to 3 working days
Royal Mail International Delivery (Europe)	£12	3 to 5 working days
Royal Mail International Delivery (Worldwide)	£15	6 to 10 working days
Fed Ex \| DHL \| UPS - International Courier (US and Europe)	£35	4 to 7 working days
Fed Ex \| DHL \| UPS - International Courier (Rest of World)	£40	6 to 10 working days

With the exception of handmade to order jewellery all items are posted for delivery the next working day (This excludes Weekends and Bank Holidays). If this is not the case we will contact you via email with your delivery date and if you so wish you may cancel your order and you will not be charged.

International Shipping and Customs Duty
If you are ordering from outside the UK (including the EU and UK Channel Islands) all prices displayed and charged are UK Tax Free. If you are shipping to an address outside the UK you will also NOT be charged UK Tax (20% VAT). The parcel may be liable for import duties and tax once it reaches a countries customs office. If this is the case you will be contacted by the customs office directly. Any additional charges for customs clearance must be paid for by the recipient for a delivery to proceed. Unfortunately we currently have no control over these charges so for further information please contact the local customs office.

Handmade To Order Items

This includes any special orders, Gold and some Sterling Silver items that are made to measure and handmade to order in the UK and Ireland by our Celtic Artists and Crafts People. They can take between 1 to 6 weeks to be delivered and will be sent Royal Mail Special Delivery or Courier. Please be aware these items are NOT returnable or refundable unless faults can be demonstrated.

Resizing

It is the customer's responsibility to provide an accurate ring size prior to purchase. Some items may be resized or exchanged but only on a case-by-case basis. Pieces such as Gold rings, handmade to order items, jewellery with intricate designs and some pieces with gemstones cannot be resized, exchanged or refunded.

Returns

If you are not completely satisfied with your purchase from Celtic Dawn - Jewellery Arts Crafts & Gifts and wish to return it. Simply Contact Us stating your order number within 60 days of delivery and we will refund or exchange your item once it has been returned to us. We cannot offer a refund or exchange if 60 days have passed since delivery or for any items that are Special Requests or Handmade to Order, unless faults in manufacture can be demonstrated. This includes Gold and Platinum Rings, Sterling Silver and Gold Neck Torcs, Personalised or Engraved items and for hygiene reasons any Earring or Stud Earring purchases.

International Returns

If you are returning any items from outside the UK (whether purchased online or in our London shop), please clearly mark all customs forms or documents as "Returned Goods" and if you are sending from the EU you must include our EORI number GB236814891000. We cannot accept returns that incur any customs charges. Items subject to customs fees will be refused and returned to sender.

To return an item please send it to :

RETURNS
Celtic Dawn
35 Middle Yard
Camden Lock Place
London NW1 8AL
United Kingdom

Return Shipping

You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are nonrefundable. If you are shipping a returned item to us we recommend using a trackable shipping service, purchasing shipping insurance or at least get proof of postage from your mail service. Celtic Dawn - Jewellery Arts Crafts and Gifts are NOT responsible for any returned items undelivered or lost.

Exchanges
Any item that is eligible for exchange is credited with a digital gift card to the full value of the item excluding delivery. The gift card can then be used to purchase a new item on our website or in our shop at your convenience. Gift cards have no expiry date and are non refundable. An exchange can only be issued once an item has been returned.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned order and have approved it for a refund or exchange. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you receive a refund, the initial shipping cost will be deducted. Online purchase refunds can not be collected directly from our London shop but items may be returned. Any refunds issued take up to 10 working days to be credited back to a customers account once they have been notified.