Delivery and Returns
All items are currently sent by Royal Mail Special Delivery in the UK. However we sometimes use various couriers such as DHL and Fedex to complete our orders. International orders over £250 are sent by Courier. All items are tracked and tracking details are sent to you once we have shipped your order. All deliveries may need to be signed for on arrival.
Royal Mail Special Delivery - £6.95 (UK)
Royal Mail International Delivery - £12 (Europe)
Fed Ex | DHL | UPS - International Courier - £20 (US and Europe)
If an item is going to take longer than 14 working days to post out to you we will contact you within 24 hours via email and happily cancel and fully refund your order if you so wish.
If you order is from outside the UK any additional charges for customs clearance will be paid by you the customer. Please contact your local customs office for further information.
Handmade To Order Items
To be eligible for a refund, your items must be unused, unworn and undamaged, in the same condition that you received it and in it's original packaging.
35 Middle Yard
Camden Lock Place
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are nonrefundable. If you are shipping a return item to us we recommend using a trackable shipping service, purchasing shipping insurance or at least get proof of postage from your mail service. Celtic Dawn - Jewellery Arts Crafts and Gifts are NOT responsible for any returned items undelivered or lost.
Any item that is eligible for exchange is credited with a digital gift card to the full value of the item excluding delivery. The gift card can then be used to purchase a new item on our website or in our shop at your convenience. Gift cards have no expiry date and are non refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned order and have approved it for a refund or exchange. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you receive a refund, the initial shipping cost will be deducted. Online purchase refunds can not be collected directly from our London shop but items may be returned. Any refunds issued take up to 10 working days to be credited back to a customers account once they have been notified.