Delivery and Returns

Delivery
Primarily we use Royal Mail for all our deliveries however we sometimes use various couriers such as DHL and Fedex to complete our orders. All items are tracked and Special Deliveries and International Deliveries will need to be signed for on arrival.

Collection from our Shop -  Free
UK Tracked Delivery ​- £5
Express Special Delivery - £10
International Delivery - £15

With the exception of handmade to order jewellery we aim to have all items ready to post for delivery the next working day (This excludes Weekends and Bank Holidays). If this is not the case please allow up to 14 working days for UK delivery and 21 working days for International deliveries including the US.

If an item is going to take longer than 14 working days to post out to you for delivery we will contact you within 24 hours via email and happily cancel and fully refund your order if you so wish.

If you order is from outside the UK any additional charges for customs clearance will be paid by you the customer. Please contact your local customs office for further information.

Handmade To Order Items

Resizing
It is the customer's responsibility to provide an accurate ring size prior to purchase. Some items may be resized or exchanged but only on a case-by-case basis. Pieces such as Gold rings, handmade to order items, jewellery with intricate designs and some pieces with gemstones cannot be resized, exchanged or refunded.

Returns
If you are not completely satisfied with your purchase from Celtic Dawn - Jewellery Arts Crafts & Gifts and wish to return it. Simply Contact Us stating your order number within 14 days of delivery and we will refund or exchange your item once it has been returned to us. We cannot offer a refund or exchange if 14 days have passed since delivery or for any items that are Special Requests or Handmade to Order, unless faults in manufacture can be demonstrated. This includes Gold and Platinum Rings, Sterling Silver and Gold Neck Torcs, Personalised or Engraved items and for hygiene reasons any Earring or Stud Earring purchases.

To be eligible for a refund, your items must be unused, unworn and undamaged, in the same condition that you received it and in it's original packaging.
To return your product please send it to :

RETURNS
Celtic Dawn
35 Middle Yard
Camden Lock Place
London UK
NW1 8AL

Return Shipping

You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are nonrefundable. If you are shipping a return item to us we recommend using a trackable shipping service, purchasing shipping insurance or at least get proof of postage from your mail service. Celtic Dawn - Jewellery Arts Crafts and Gifts are NOT responsible for any returned items undelivered or lost.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and have approved it for a refund or exchange. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you receive a refund, the initial shipping cost will be deducted. Online purchase  refunds can not be collected for our London shop.

Sale

Unavailable

Sold Out